Refund policy

Last updated: September 14, 2026

This policy covers subscription payments for buy3 agency plans. It sits alongside our terms of service — where the two overlap, this page governs refunds.

Who you are buying from

Subscription payments for buy3 are handled by Paddle.com Market Ltd, which acts as the merchant of record and reseller for those purchases. Paddle appears on your card or bank statement, issues your invoice, and handles the tax. Refunds are processed by them at our instruction — so if you email us, we take care of it; you don't need to chase anyone.

The 14-day window

If you are unhappy with a buy3 agency subscription, email support@buy3.io within 14 days of the charge and we will refund it in full. You do not need to give a reason. This applies to your first charge on a plan and to any renewal charge, and it covers the white-label add-on on the same terms as the plan it sits on.

After 14 days, a charge for the current billing period is not refundable, but you can cancel at any time — see below.

Cancelling

Cancel from Plan & billing, or email us. Cancellation stops the next renewal; it does not retroactively refund the period you are already in, and your paid features stay available until that period ends. We don't pro-rate part-months.

What this policy does not cover

Usage you have already consumed. Dedicated phone numbers, call minutes, SMS and other pay-as-you-go items are billed through your wallet as you use them and are not refundable once used. Unused number rentals can be released at any time to stop future charges.

Wallet balances. Wallet funds are not a subscription payment and are not handled by Paddle. Deposits, the deposit processing fee, agency grants and reclaims, and payouts are covered by sections 5 and 8 of the terms of service. If you close your account, your remaining lawful balance is settled and paid out through your usual payout method — that is a settlement, not a refund.

Free tiers. The free agent portal and the Silver tier cost nothing, and the 3-day trial takes no payment, so there is nothing to refund.

How to request a refund

Email support@buy3.io from the address on your account, with the charge date and amount. We reply within one business day and approve or explain. Approved refunds go back to the original payment method and usually land within 5–10 business days, depending on your bank.

You can also reach Paddle directly at paddle.net if you'd rather deal with the merchant of record.

Chargebacks

Please talk to us before opening a dispute with your bank. A chargeback locks the amount for weeks and freezes the affected account while it is resolved — an email gets you the same money faster.

Your statutory rights

Nothing here limits any refund or cancellation right you have under the law where you live, including consumer rights that may give you a longer or broader right of withdrawal. Where the law gives you more than this policy does, the law wins.

Contact

Refund questions go to support@buy3.io.

TODO_LEGAL: legal entity name, TODO_LEGAL: registered address